Terms & Conditions

1. General

COVER HUB is engaged in the marketing and distribution of Ayurvedic products through various channels including:

• Official Website
• Mobile Application
• Authorized Distributors
• Pick-Up Centers
• Offline Retail Network
• Door-to-Door Sales Representatives
• Promotional Campaigns and Events

These Terms apply uniformly to all purchases made through any of the above channels unless otherwise agreed in writing.

2. Eligibility

By using this website, you represent and warrant that:

• You are at least 18 years of age.
• You are legally capable of entering into a binding agreement.
• The information provided by you is accurate, complete, and up to date.

3. Product Information

We strive to ensure that all product descriptions, images, pricing, and other information displayed on our website are accurate.

However:

• Product images are for illustrative purposes only.
• Packaging, labels, colours, fonts, and designs may change from time to time without prior notice.
• Ayurvedic products may naturally vary in colour, fragrance, or texture due to the use of natural ingredients.
• Such variations shall not be considered manufacturing defects.

4. Product Usage

Our products are Ayurvedic products intended to be used in accordance with the directions provided on the packaging.

Individual results may vary depending upon factors such as:

• Body constitution
• Lifestyle
• Dietary habits
• Existing medical conditions
• Regularity of use

The information provided on this website is for general informational purposes only and should not be considered medical advice.

Customers are advised to consult a qualified healthcare professional before using any product if they are pregnant, breastfeeding, suffering from any medical condition, or taking prescription medication.

5. Pricing

All prices displayed on the website are subject to change without prior notice.

Applicable taxes and shipping charges shall be displayed during checkout wherever applicable.

COVER HUB reserves the right to modify pricing, offers, discounts, or promotional schemes at any time.

6. Order Acceptance

Submission of an order does not constitute acceptance by COVER HUB.

We reserve the right to:

• Accept or reject any order.
• Cancel suspicious or fraudulent transactions.
• Refuse service to any customer.
• Limit quantities purchased.

If an order cannot be fulfilled after payment, appropriate action will be taken in accordance with applicable law.

7. Payments

Payments may be made using the payment options made available on our website.

COVER HUB shall not be responsible for delays or failures arising due to:

• Banking systems
• Payment gateway downtime
• Technical interruptions
• Internet connectivity issues

Orders will be processed only after successful payment confirmation.

8. Shipping & Delivery

Delivery timelines are estimates only.

Actual delivery may vary depending upon:

• Courier availability
• Weather conditions
• Public holidays
• Government restrictions
• Remote delivery locations
• Other circumstances beyond our control

COVER HUB shall not be liable for delivery delays caused by third-party logistics providers or force majeure events.

9. Inspection Upon Delivery

Customers are requested to inspect the package immediately upon delivery.

If the package appears damaged, tampered with, or contains an incorrect product, the issue should be reported to our customer support within 24 hours of delivery along with clear photographs and the order details.

Failure to report within this period may affect our ability to investigate the issue.

10. No Refund, No Return & No Cancellation Policy

COVER HUB follows a uniform business policy across all sales channels.

Our products are marketed and distributed through:

• Online Sales
• Offline Distribution
• Authorized Distributors
• Pick-Up Centers
• Door-to-Door Sales Teams
• Promotional Marketing Networks

Accordingly:

• Products once sold shall not be returned.
• Orders once confirmed shall not be cancelled.
• No refund shall be provided merely because the customer changes their mind, places an incorrect order, does not wish to continue using the product, or is dissatisfied with personal expectations.

This policy applies equally to purchases made online and offline to maintain consistency across our distribution network.

However, this policy does not restrict any statutory rights or remedies available to customers under applicable Indian law in cases where such rights cannot legally be excluded.

11. Customer Responsibilities

Customers are responsible for:

• Reading all product information before placing an order.
• Verifying product suitability for their individual needs.
• Providing accurate shipping and contact information.
• Using the product strictly in accordance with the instructions provided.

COVER HUB shall not be responsible for issues arising from misuse, improper storage, or use contrary to the recommended directions.

12. Distributor & Marketing Network

Products supplied to distributors, pick-up centres, marketing associates, and other authorized business partners shall remain subject to the same policies unless governed by a separate written agreement executed by COVER HUB.

13. Intellectual Property

All content available on this website, including but not limited to:

• Logos
• Brand names
• Product names
• Images
• Graphics
• Packaging designs
• Text
• Videos
• Software
• Website design

is the exclusive property of COVER HUB or its licensors and is protected under applicable intellectual property laws.

No material may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

14. Prohibited Activities

Users shall not:

• Attempt unauthorized access to our systems.
• Introduce viruses or malicious software.
• Copy website content without permission.
• Use automated tools to scrape website data.
• Impersonate another individual or organization.
• Engage in fraudulent or unlawful activities.

Violation of these Terms may result in suspension or permanent termination of access.

15. Limitation of Liability

To the fullest extent permitted by law, COVER HUB shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Where liability cannot legally be excluded, it shall be limited to the extent permitted under applicable law.

16. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of your information as described therein.

17. Force Majeure

COVER HUB shall not be responsible for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fire
• Pandemic
• Government actions
• War
• Civil unrest
• Power failures
• Internet outages
• Transportation disruptions

18. Amendments

COVER HUB reserves the right to modify these Terms & Conditions at any time.

Revised Terms shall become effective immediately upon publication on the website.

Continued use of the website after such modifications constitutes acceptance of the revised Terms.

19. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

20. Jurisdiction

Any dispute arising out of or relating to the use of this website, the purchase of products, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts located in Panipat, Haryana, India, subject to applicable law.

21. Contact Us

For any questions, concerns, or assistance regarding these Terms & Conditions, please contact COVER HUB through the contact details provided on our official website.

Email: support@coverhub.org

By accessing this website or purchasing any product from COVER HUB through any online or offline sales channel, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.